Heat Trust is an independent organisation set up to provide consumer protection to customers that live on district heating schemes in the UK. It was set up with government and industry support, where Heat Trust set the rules by which we must abide by. This is underpinned by our Guaranteed Standards that are aligned with the Heat Trust Scheme Rules.

This gives you the peace of mind that you know what we do is governed by Heat Trust and gives you access to the Ombudsman services, an independent complaints handler that would not be accessible to schemes that aren't registered with Heat Trust. Heat Trust have a Heat Cost Calculator where you can compare your heating bill by a home heated by a district heating network to a home heated by a traditional means - Heat Cost Comparator

Metropolitan want our customers to know that they have the peace of mind that our quality and levels of customer service are aligned with the Heat Trust standard.

Find out more about the Heat Trust.