Covid-19 Customer Information

Metropolitan is prioritising the work we undertake during COVID-19 to make sure you continue to receive a safe and reliable heating and hot water supply, whilst ensuring we keep our customers and teams safe, and look after those most in need. If you see us near your home please be assured the work we are doing is important. Where applicable, we are asking customers some additional questions when we may need to enter premises to ensure we take any necessary precautions to keep everyone safe. We continue to carry out work as per the government's social distancing guidelines.

Looking after those most in need

If you are an 'at risk' person who has received a letter from the NHS advising you to take additional measures to protect yourself from COVID-19, then we suggest that you consider signing up for the Vulnerability Register. This provides free additional services to customers in vulnerable circumstances should there be any loss of supply. To find out more about the Register please click here.

As the government's response to the coronavirus pandemic develops, we are continuing to keep our approach under careful review. We will always take an approach which safeguards the health and wellbeing of our customers and colleagues, while maintaining a safe and reliable supply of energy.

Contacting us in an emergency

If you experience problems with your heating or hot water, call 02920 100346.